dheeraj mehta

  Introduction: The New Era of Customer Relationships Picture a CRM that generates personalized emails to your leads, predicts which customer is likely to churn, produces sales reports in seconds, and can answer a support request from a customer—all automatically. It sounds far-fetched, but this is the power of AI in CRM based on Generative AI. Generative AI is revolutionizing customer management with the possibilities surrounding an AI-based platform. Generative AI is fundamentally different than automation tools in that it not only doesn't just automates tasks following rules, but it also creates new content, interprets customer intent, and makes real-time, actionable suggestions. In this article, you are going to look at: The meaning of Generative AI in CRM Why, in 2025, companies should only use AI-based CRM The key advantages of integrating AI into customer management Real-world use cases of AI-enhanced CRM Risks, challenges, and future prospects What is Generative AI in CRM? ...

Introduction   Patient follow-ups are an important aspect of the healthcare space; they ensure that the patient is following the treatment plan, they reduce the not-for-appearance rate, and they improve patient experience.  For many years, there has been the method of phone calls and staff pleas of reminders; this is how we operated, and now, healthcare thinkers are using AI chatbots to transform how patients interface with the healthcare space.  So, which is better - traditional patient follow-ups or new-age AI chatbots for follow-ups? We will compare the two types of follow-ups.   Conventional Patient Follow-Ups   Staff manually call patients, send reminder emails, or schedule follow-up appointments.   ✅ Pros:  Human interaction and compassion.  Familiarity with the older patients.      ❌ Cons:  Time and costs for staff.  Limited hours of availability (when the office is open).  High chances of missed calls.  I...

  Introduction Small business owners are busy. Managing customers, understanding leads, and maintaining consistent communication can be a chore. Many small businesses use spreadsheets or outdated tools, getting poor results along the way. This can lead to missed opportunities for income or engagement with customers. This is where an AI-powered CRM for small businesses comes into play. An AI-Powered CRM (Customer Relationship Management) system is typically more advanced than traditional software because it applies artificial intelligence to automatically do tasks,  generate insights about customer histories, and provide information on sales strategies. The best part is that while CRMs are becoming more advanced, they are also becoming financially accessible and scalable. This is fantastic news for small businesses that want to grow but want to avoid spending a ton of money in the process. In this blog, we will discuss what AI-Powered CRMs are, why they matter for small busine...